Carefully chosen pieces, delivered with clear, straightforward service.
Where we deliver
We offer free standard shipping on all products to street addresses in the contiguous 48 United States and Washington, DC. No minimum order or coupon is required. We currently do not ship to Alaska, Hawaii, U.S. territories, military addresses (APO/FPO/DPO), or P.O. boxes.
Some remote addresses may not be serviceable by our fulfillment partners. If we cannot deliver an order, we will contact you and arrange a refund for the undeliverable order rather than charge an undisclosed delivery fee.
Delivery estimates and tracking
Estimated delivery is approximately two weeks. This is an estimate, not a guaranteed arrival date; carrier delays, holidays, weather, and customs processing can affect delivery. We will email the available tracking details after dispatch. Contact customer care if your parcel is delayed or tracking stops updating.
Depending on stock and fulfillment arrangements, orders may be dispatched from China using 4PX and its delivery partners, or from an Amazon fulfillment center in the United States. An Amazon dispatch location does not mean the purchase was made through Amazon. Customer service and returns for orders placed here are handled by OAKVENA.
For shipments from China, we arrange delivery through a service that includes import duties and import taxes. Applicable U.S. sales tax, where collected, is separate and shown at checkout. If a carrier requests an unexpected import charge, contact us before paying it.
Request a return within 7 days
Email mauyarcustom@outlook.com within 7 days of delivery with your order number and the item you wish to return. Eligible items must be unused, undamaged, and complete with all included parts and accessories. Please use the original packaging where possible, or equally protective packaging.
For ordinary returns, the buyer pays the return shipping cost. Once your return is approved, we will provide the appropriate U.S. warehouse return address and instructions. Please do not send returns to our Guangzhou correspondence address or to an Amazon warehouse without our instructions.
Damaged, defective, or incorrect items
If an item arrives damaged or we send the wrong item, contact us with your order number, a description, and photographs of the item and packaging when available. OAKVENA will cover the necessary return shipping for verified damaged or incorrectly supplied items and arrange an appropriate replacement or refund. This does not limit any rights you have under applicable law.
Refunds and cancellations
After receiving and inspecting an eligible return, we will issue the refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to display it. Free outbound standard shipping is not deducted from an approved return refund.
To request a cancellation, email customer care as soon as possible. If an order has already been dispatched, the return procedure applies. If we cannot fulfill an order, we will contact you and refund the unavailable item.