Last updated: October 23, 2026.
OAKVENA is operated by Guangzhou Zhuoyi Technology Co., Ltd, a product design and development business based in Guangzhou, China.
Business correspondence address: Room 302-C2398, Building 1, No. 418 Shatai South Road, Tianhe District, Guangzhou, Guangdong, China. This is not a return address.
Customer care: mauyarcustom@outlook.com. Order notifications are sent from orders@oakvena.com.
Shopping with OAKVENA
These terms describe purchases made through oakvena.com. Please review the product details and our Shipping & Returns policy before ordering. Our Privacy Policy explains how we handle personal information.
Products and prices
Prices are in U.S. dollars. Select the correct size or design before adding an item to your cart. Natural wood grain and woven rattan can vary between pieces, and screen settings may affect colors. These natural variations do not change the specified size, contents, or intended use.
Walnut and rattan wooden vases include their glass insert; styled flowers and other props are not included unless expressly stated. Acrylic vase and faux floral sets include one vase and two artificial bouquets. Fresh flowers and other styling props are not included. Tray sizes are sold separately.
Orders and payment
Checkout displays the items, prices, delivery charges, and any sales tax collected before you confirm payment. Payment is processed by the available payment provider. An order acknowledgment confirms that we received your order; it does not guarantee stock or successful payment. If we cannot fulfill an order or identify a material pricing error, we will contact you to resolve it or arrange a refund rather than substitute an item or increase the price without your agreement.
Please provide accurate contact and delivery details. To correct an order, contact customer care promptly. We will try to help before dispatch; changes may not be possible after the parcel has shipped.
Delivery, cancellations, and returns
Free standard shipping is available within our published delivery area. Delivery dates are estimates. Return requests must be made within 7 days of delivery, subject to the conditions in our Shipping & Returns policy. Ordinary return shipping is paid by the buyer; we cover necessary return shipping for verified damaged or incorrectly supplied items. Approved return refunds are issued within 5 business days after receipt and inspection, with additional processing time possible at the payment provider.
Product care and support
Follow the care guidance on each product page. Avoid abrasive cleaners, prolonged moisture on wood or rattan, and unstable placements. Contact us with product or order questions at mauyarcustom@outlook.com.
Your rights
Nothing in these terms removes rights or remedies that applicable consumer law gives you. We will work with you to resolve problems with an order. Updates to these terms apply to future purchases; the terms shown when you place your order apply to that order.